Warranty Information

What's covered under my warranty?

• 2 Year warranty for the frame
• 1 Year warranty for the battery / motor / controller / front fork

How do I get a warranty replacement?

If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or parts are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!

Please hold on to your bike and the affected parts as we may request that it be returned for evaluation.

What's next?

Once we receive all the requested information, we will carefully review your submission and notify you with our findings. If the issue is fixable, covered by warranty and within the warranty term, we will provide you an replacement at no cost. We reserve the right to offer alternative resolutions, such as substitutions of equal or greater value at our sole discretion.

If the required part(s) are not in stock, an estimated delivery time will be given.